Customer Service Standards
Our Aim
Our guiding principles when dealing with candidates , clients and suppliers are that you may expect to:
• Be treated fairly during and after the recruitment process
• Be treated courteously
• And get help from us with your recruitment or application.
These standards are reviewed periodically to see if our service levels can be improved upon.
We will:
• Answer all enquiries politely and professionally
• Answering letters and faxes within 5 working days, e-mail enquiries within 1 working day, 90% of telephone calls within 20 seconds
• provide clear information about our services and the recruitment process
• make our services available to everyone
• See visitors within 10 minutes of pre-arranged interview appointments times
• act on feedback to solve problems and to make sure they do not happen again.
Customer Feedback
We value customer feedback very highly. It is of great benefit to us as we continue to improve our performance as a customer focused organisation. It helps us to develop our services as fully as possible to ensure that they relate to the needs of our customers.
Our aim is to provide what you want, when you want it since we believe that you should get the best possible service from us at all times. Occasionally this
isn’t possible and the service you receive may not be as good as you would like. Your feedback is, therefore, very important because it tells us what we’re getting wrong and how you think we could do it better. It can also tell us what
we’re doing right! We are always keen to receive your feedback on the services we provide and on any other aspect of our performance.
By feedback, we mean a specific compliment or complaint or a general comment about our services. If you feel you have received good service, we would like to hear about it. When you think things have gone wrong, we need to know so that we can put them right and prevent similar mistakes happening in the future. We also welcome comments and suggestions on how we could improve our services.
We will:
• treat feedback seriously; deal with it promptly
• use it to learn lessons and to identify areas for improvement
• contact to talk through the solution
How to contact us :
Main telephone number : 01483 453381
Business Director DDi : 01483 484300
Managing Directors DDi : 01483 484301
info@itseuropean.com
